1. Introduction
These Terms of Service ("Terms") govern your use of Glossy Path's website and services. By engaging our services or using our website, you agree to be bound by these Terms.
Glossy Path is a company registered in England and Wales, with our registered office at 148 Springwood, Cardiff CF23 6UF. You can contact us at +447968960301.
2. Services
2.1 Service Description
Glossy Path provides smart home installation and network setup services including:
- Smart lighting systems installation and configuration
- Home security system setup
- Climate control and HVAC integration
- Network and Wi-Fi optimization
- Voice control system integration
- Home theater and entertainment system setup
- Consultation and maintenance services
2.2 Service Area
Our services are primarily available in Cardiff and surrounding areas in Wales, UK. Service availability outside this area may be subject to additional charges and scheduling considerations.
3. Booking and Quotations
3.1 Quotations
All quotations are valid for 30 days from the date of issue unless otherwise specified. Quotations are based on the information provided and may be subject to change following site assessment.
3.2 Booking Process
Services must be booked in advance. We will confirm availability and provide appointment details within 24 hours of your booking request.
3.3 Changes to Bookings
Changes to bookings must be made at least 24 hours in advance. Late changes may incur additional charges.
4. Pricing and Payment
4.1 Pricing
All prices are quoted in British Pounds (GBP) and include VAT where applicable. Prices may vary based on:
- Complexity of installation
- Equipment and materials required
- Location and accessibility
- Timeline requirements
4.2 Payment Terms
- A deposit of 25% may be required to secure booking
- Payment is due upon completion of services unless otherwise agreed
- We accept cash, bank transfer, and major credit/debit cards
- Late payment may incur interest charges of 2% per month
4.3 Additional Costs
Additional costs may apply for:
- Work outside normal business hours
- Emergency call-outs
- Additional materials not included in original quote
- Rework due to customer changes
5. Customer Responsibilities
5.1 Access and Preparation
Customers must:
- Provide safe and reasonable access to work areas
- Ensure adequate power supply is available
- Remove or protect valuable items in work areas
- Inform us of any hazards or special conditions
- Ensure someone over 18 is present during installation
5.2 Information Accuracy
Customers must provide accurate information about:
- Property specifications and limitations
- Existing systems and infrastructure
- Special requirements or preferences
- Any relevant health and safety considerations
6. Our Responsibilities
6.1 Professional Standards
We will:
- Provide services with reasonable skill and care
- Use quality materials and equipment
- Complete work in accordance with industry standards
- Provide necessary documentation and user guides
- Maintain appropriate insurance coverage
6.2 Health and Safety
We are committed to maintaining high health and safety standards and will:
- Conduct risk assessments before commencing work
- Use appropriate safety equipment and procedures
- Ensure our technicians are appropriately trained
- Minimize disruption to your household
7. Warranties and Guarantees
7.1 Workmanship Warranty
We provide a 12-month warranty on our installation work, covering:
- Defects in workmanship
- Installation-related failures
- Configuration and setup issues
7.2 Equipment Warranty
Equipment warranties are provided by manufacturers. We will assist with warranty claims during the first 12 months.
7.3 Warranty Exclusions
Warranties do not cover:
- Damage caused by misuse or negligence
- Normal wear and tear
- Damage from power surges or electrical issues
- Modifications made by others
- Acts of nature or force majeure events
8. Limitation of Liability
8.1 General Limitations
Our liability is limited to:
- The total value of services provided
- Direct damages only (no consequential damages)
- Claims made within 12 months of service completion
8.2 Exclusions
We are not liable for:
- Loss of data or personal information
- Business interruption or lost profits
- Damage to existing systems not part of our work
- Issues arising from third-party products or services
9. Cancellation and Refunds
9.1 Customer Cancellation
Customers may cancel:
- Up to 48 hours before scheduled service without penalty
- Within 24-48 hours with 50% cancellation fee
- Less than 24 hours with full payment due
9.2 Our Cancellation Rights
We may cancel services if:
- Safe working conditions cannot be maintained
- Customer fails to provide required access or information
- Payment terms are not met
- Force majeure events prevent service delivery
10. Intellectual Property
All content on our website, including text, graphics, logos, and software, is protected by intellectual property rights. You may not reproduce, distribute, or modify this content without our written permission.
11. Privacy and Data Protection
We process personal data in accordance with our Privacy Policy and applicable data protection laws. For detailed information, please see our Privacy Policy.
12. Dispute Resolution
12.1 Complaints Procedure
If you have a complaint:
- Contact us immediately at +447968960301
- We will investigate and respond within 7 working days
- If unresolved, we will arrange independent mediation
12.2 Governing Law
These Terms are governed by English and Welsh law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Force Majeure
We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, government actions, strikes, or technical failures.
14. Modifications to Terms
We may update these Terms from time to time. Changes will be posted on our website and take effect immediately. Continued use of our services constitutes acceptance of modified Terms.
15. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
16. Contact Information
For questions about these Terms of Service, please contact us:
17. Entire Agreement
These Terms, together with our Privacy Policy and any written quotation, constitute the entire agreement between you and Glossy Path regarding our services.