Privacy Policy

1. Introduction

Glossy Path ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

Our registered office is located at 148 Springwood, Cardiff CF23 6UF, United Kingdom. You can contact us at +447968960301.

2. Information We Collect

2.1 Information You Provide

• Contact information (name, email address, phone number)
• Postal address for service delivery
• Service preferences and requirements
• Communication preferences
• Any other information you choose to provide

2.2 Information We Collect Automatically

• IP address and browser information
• Pages visited and time spent on our website
• Referring website information
• Device and connection information

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide and deliver our smart home services
• To respond to your inquiries and communicate with you
• To send you marketing communications (with your consent)
• To improve our website and services
• To comply with legal obligations
• To protect our business interests and rights

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

• Consent: For marketing communications and non-essential cookies
• Contract: To provide services you've requested
• Legitimate Interest: To improve our services and website functionality
• Legal Obligation: To comply with applicable laws

5. Information Sharing

We do not sell your personal information to third parties. We may share your information with:

• Service providers who assist in delivering our services
• Professional advisors (lawyers, accountants, auditors)
• Government authorities when required by law
• Third parties in connection with business transfers

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Secure data transmission protocols
• Access controls and authentication
• Regular security assessments

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Specific retention periods include:

• Customer records: 7 years after last interaction
• Marketing preferences: Until you withdraw consent
• Website analytics: 26 months
• Communication records: 3 years

8. Your Rights

Under UK GDPR, you have the following rights:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate personal data
• Erasure: Request deletion of your personal data
• Restriction: Limit how we process your data
• Portability: Receive your data in a machine-readable format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for processing

9. Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about our cookie usage, please see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us immediately.

12. International Transfers

Your personal data is primarily processed within the UK. If we transfer data outside the UK, we ensure appropriate safeguards are in place to protect your information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email notification.

14. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

15. Data Protection Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated: